Return Policy & Exchanges
- Our return policy only applies to products purchased directly from our website.
- If purchased from a third-party vendor, please refer to the third-party vendor’s return and exchange policy.
- Items to be returned must be postmarked and sent back within 30 days of receipt. Unfortunately, we are unable to accept returns of any product sent back 30 days after your receipt of the product.
- Your product must be in its original, unused and unopened condition for the returned product to be accepted, unless there is a manufacturer defect.
- Credit will only be applied to the original credit card account used for purchase.
- You are responsible for return/exchange shipping costs.
- If our warehouse is unable to accept your return, the merchandise will be returned to you without credit.
- Most credits are applied within five (5) business days of receipt of the returned item, allowing for processing and inspection time.
- Please email [email protected] to initiate a request for a refund.
- You will receive a confirmation email when your account has been credited.
Steps to Returning or Exchanging Your Purchase
We strive to make returns and exchanges as quick and easy as possible for you. If you purchased a product or apparel through bang-energy.ca, please refer to the following guidelines.
- To return/exchange items, contact [email protected] with your name, order number, and reason for your return/exchange.
- Download and completely fill out our Returns and Exchanges Form, and include this information in your package.
- Please allow us 1-3 business days to process your return/exchange.
- Once your returned items are received, your new order will ship out within 2-3 days of our receipt (this applies only to items in stock).
- What to include in your package:
- Return and Exchange Form
- The original receipt and/or proof of purchase
- Most shipping for orders within Canada is via Canada Post. You may select between Regular Parcel™, Xpresspost™, or Priority™. A per-item shipping fee is quoted based on the weight of your order. We ship most orders within three (3) business days after the order has been placed. Orders are shipped Monday – Friday only.
- NOTE: We do not ship to P.O. boxes.
- The accepted methods of payment are credit card (i.e., Visa, MasterCard, American Express) and PayPal. Your credit card will be charged when you place your order. If we are not able to fulfill your order for any reason, your credit card will be refunded.